Existing Customer – Covered by Maintenance Agreement
All calls are logged via our support portal - http://support.bcap.com.au/
If an issue is critical “production down”, you may phone through for urgent escalation to our regional contact numbers located here. In event of emergency with product functionality, you may call vendor support directly:
Double-Take Software / Vision Customer Care +1 (317) 598 2066
Replify Software - +44 28 9099 6111
For a copy of maintenance agreement click here
For a copy of support fact sheet click here
To provide feedback against an existing case, or log a complaint please click here
To manage your licenses, click here.
To download latest version of product, visit the Support/Downloads section of this website.
Additionally you may access the Double-Take support knowledgebase located here. Note you will need a valid support portal id on vendor’s site. If you do not have an id, and believe you should be entitled to one, please contact admin@business-continuity.com.au or your account manager.
Vision Solutions / Double-Take Software Vendor Product Support Escalation
BCAP are an exclusive Vision Solutions agent for Double-take for Windows, Double-take for Linux and Double-take Share product lines. Contractually Level 1 and 2 support is required to be provided locally in Australia and New Zealand by BCAP. In an event where product issue has been acknowledged and your case has been escalated, you will however liaising directly with Vision Solutions Customer Care whilst BCAP continues to monitor the case. Note: BCAP will advise you of Vision Solutions case number in event an escalation occurred. Vision Solutions Double-Take Software technical support can be reached on +1 (317) 598 2066 or by email doubletakesupport@visionsolutions.com
New to Product (Double-Take or Replify) – Contact Presales
If you are evaluating or configuring software and would like assistance with configuration, please refer to the downloads section of this website for the relative product where you will find both evaluation guide and user guide. Note: to access product download section, you will need permissions enabled by your account manager or our admin team.
If other help is needed, please contact us and one of our technical pre-sales staff will be able to assist. Company wide presales dispatch is contactable on presales@business-continuity.com.au
Solution Video’s / Training
Please view our official you-tube channel with many solutions being show-cased in short video-clips - here
Alternatively you may want to participate in one of our regular technical training courses. For more information visit the training section of the website here.
Webmaster
If you have questions about this portal and security permission levels, please email webmaster@business-continuity.com.au or your account manager.
Remote Assist Now
With our live remote-assistance tool, a member of our support team can view your desktop and share control
of your mouse and keyboard to get you on :
